Previous talks at the SCCS Colloquium

Egehan Orta: Deep Learning Based Approach to Find Cross-selling Opportunities in Insurance

SCCS Colloquium |


The growing digital data has increased companies’ knowledge of their customers and let companies sell new products to existing customers, which means cross-selling [1]. With cross-selling, companies can increase their profit easily since they already know the customer and have a relationship with them [2]. Some studies show that possible cross-sellings can be detected by using machine learning and deep learning models [3]. However, most of the studies cooperate with a company, and they use confidential data. Moreover, since cross-selling can be applied to any business field, the scope of the use cases differs. Therefore, these studies cannot conveniently be applied to a different use case. This project uses a dataset from a private insurance company with the aim of comparing traditional machine learning and deep learning model performances that predict cross-selling opportunities for life insurance. Instead of finding the possible cross-sellings, one of the goals was to test whether a deep learning model can outperform a traditional machine learning model with less feature engineering. In this study, it is shown that both the LightGBM model that we used as a traditional machine learning model and the LSTM based deep learning model can predict cross-sellings successfully. However, we spotted that the LightGBM model that was trained in this study gave better results with fewer computational resources than the LSTM model.

Master's thesis presentation. Egehan is advised by Levent Alkaya, Iryna Burak and Prof. Dr. Felix Dietrich.